Please contact Yeepet first before you return.
UNUSED ITEMS
Unused items may be returned (within 30 days of purchase) for exchange or credit. To exchange, include a note clearly stating that you want to exchange for a different size, and tell us the size you want. To get a refund, include a note clearly stating that you want a refund. Please also include a copy of your PayPal or phone order receipt. The cost of the item (excluding shipping and CA sales tax, if applied) will be refunded.
USED ITEMS & DAMAGED PACKAGING - EXCHANGES
Used items (items with clearly visible hair, dirt, etc), and items returned with torn or missing packaging, may be exchanged with a small additional charge. Thank you for your understanding. These items cannot be resold, so they will be donated to a local shelter or pet charity.
To exchange used, dirty, or non-packaged items, return the item with a note clearly stating that you want to “exchange this set for __size.” Be sure to let us know what new size you want. Include $3 to cover costs.
USED ITEMS & DAMAGED PACKAGING - RETURNS
sed items (items with clearly visible hair, dirt, etc), and items returned with torn or missing packaging, may be returned for partial credit. Thank you for your understanding. These items cannot be resold, so they will be donated to a local shelter or pet charity.
To get a partial refund on used, dirty, or non-packaged items, return the item with a note clearly stating that you want a refund. Include Please also include a copy of your PayPal or phone order receipt. The 50-75% of the cost of the item (excluding shipping and CA sales tax, if applied) will be refunded within 5 business days after receipt of your item and request.
WARRANTY ISSUES
Products with a warranty defect (see guarantees) should be returned to the address below. Please include a note clearly stating that this is a warranty item. Include a copy of your receipt or PayPal order as proof of warranty time period.